- Introduction
This Chargeback Policy outlines the procedures and guidelines for handling chargebacks at Pro Registry Inc. A chargeback occurs when a customer disputes a charge with their financial institution, resulting in a reversal of funds from the merchant. This policy aims to address situations where payments are returned due to fraudulent activities, mistakes, or unauthorized transactions.
- Notification and Resolution Process
Upon receiving notification from any relevant entity (e.g., banks, credit card/debit card companies, payment gateways) regarding a chargeback due to fraudulent activities, mistakes, or unauthorized transactions, Pro Registry Inc. will make initial efforts to contact the customer to rectify the situation, taking into account the order status and circumstances.
- Customer Communication
Pro Registry Inc. will strive to communicate with the customer in good faith to resolve any discrepancies or issues related to the payment. We understand the importance of addressing concerns promptly and transparently.
- Dissolution of Business in Case of Chargeback
If, despite efforts to rectify the situation, the customer insists on proceeding with the chargeback, Pro Registry Inc. will interpret this as an acknowledgment of fraudulent or unauthorized activity. As a company committed to ethical business practices, Pro Registry Inc. cannot condone or participate in fraudulent activities.
Therefore, in response to chargeback requests indicating fraudulent or unauthorized transactions, Pro Registry Inc. will dissolve the business relationship with the customer involved. We consider any transaction deemed fraudulent or unauthorized as grounds for dissolution of the business relationship.
- Legal Compliance and Ethical Standards
Pro Registry Inc. operates in compliance with all relevant laws and regulations governing business transactions, including those related to fraud prevention and financial integrity. Upholding ethical standards and maintaining the integrity of our business operations is paramount.
- Conclusion
This Chargeback Policy reflects Pro Registry Inc.’s commitment to maintaining transparency, integrity, and ethical business practices. We strive to address chargeback situations with diligence and fairness while upholding legal and ethical standards.
- Contact Information
For inquiries or assistance regarding chargebacks, customers can contact Pro Registry Inc. at info@proregistry.ca.